COOs, GMs, operations, production, logistics and customer service managers.
GenAI for Operational Efficiency
- 2 days
- HRDC claimable
- Intermediate
In short
What is the GenAI for Operational Efficiency program?
A two-day program for operations leaders to remove manual bottlenecks with GenAI. Build no-code workflows for process optimization, automated reporting and crisis response.
Your operations team removes manual bottlenecks with GenAI, building no-code workflows for process optimisation, automated reporting, and crisis response.
Generative AI can automate activities absorbing 60 to 70% of employees’ time, yet operations is where firms have scaled least, leaving the gains on the table (McKinsey, 2023 and 2024). Sources: McKinsey, The economic potential of generative AI, 2023, McKinsey, real results from gen AI in services, 2024
Operations gains are measurable. We have automated reporting and process work to give Malaysian operations teams their time back. See a case study.
What your team will be able to do
- Use structured operational prompting frameworks.
- Speed up process cycles with workflow prototyping and automation.
- Build an operations knowledge bot for consistent procedures.
- Run performance and sentiment simulations to guide decisions.
- Set ethical AI governance across operations.
No obligation. We reply within one working day, and your details stay confidential. Privacy
Who runs it
This program is run by industry practitioners who have shipped AI inside regulated enterprises across banking, government, manufacturing, and telco. It is led by Peter Kua, our AI and data science lead, a core contributor to Malaysia’s National Big Data Analytics Framework under MDEC and co-author of Malaysia’s AI Adoption Blueprints in 2019 and 2020. You are learning from people who have built this in production, not read about it. Peter’s commentary on AI adoption and workforce capability has appeared in The Star, theSun, Singapore Business Review, e27, and DagangNews, and on RTM Berita’s Tech Today.
Targets the repetitive operational work that drains time, using your own processes as the material.
Common questions
Is this program HRDC claimable?
Yes. It is claimable through HRD Corp under SBL and SBL-Khas. GrowthPro Asia is an HRDC-registered provider, and we handle the claim paperwork so it stays audit-ready. For most registered employers the levy covers most or all of the cost.
Do we need a technical or coding background?
No. This is a no-code and low-code program built for business teams. You work in tools your people already use, on your own tasks. We handle the technical depth so your team can focus on applying AI to real work, not writing software.
Is it delivered in-house or as a scheduled cohort?
Both. Most teams run it in-house over two days, built around their own use cases, which is where adoption holds best. A scheduled cohort is available when you want a smaller group to join alongside peers from other organisations.
Will it actually stick after the two days?
That is the design goal. We measure adoption, not attendance, define the target workflows up front, and provide post-training support so AI use holds on the job. Most AI rollouts underdeliver on adoption, not tooling, so that is where we focus.
How is the cost set?
We do not publish a fixed price. Cost depends on in-house versus scheduled delivery, group size, and how far we customise to your sector and use cases. It is HRD Corp claimable, so for most registered employers the levy covers most or all of it. Tell us your group size and format for an indicative quote.
What operations work does this cover?
Process optimisation, automated reporting, and crisis response, built as no-code workflows. We start from your team’s real bottlenecks and remove the manual steps that slow them down.
How fast do we see results?
The first wins usually come from reporting and repetitive process steps, which move within the program. We sequence the rest so your team keeps capturing time after the two days.
Related
- AI Capstone, the pilot a roadmap leads into.
- HRDC-claimable AI training, how the claim works.
- AI consulting, strategy, governance and pilots.
- Agentic AI for Workflow Autonomy, a related program in Applied Business AI.
- AI Automation with n8n, a related program in Applied Business AI.
Turn AI strategy into a working pilot, and prove the ROI.
Start with the free 3-hour AI Strategic Briefing. See agentic AI run real workflows, and leave with an automation roadmap, a prompt library, and a pilot playbook.